Privacy Policy

The Therapy Room for Couples
Last updated: November 2026

Your privacy matters, especially when you're reaching out for support with something personal. This policy explains how The Therapy Room collects, uses and protects your information.

1. Who is responsible for your information?

The Therapy Room for Couples is an independent therapy practice based in Amsterdam, the Netherlands.

Practitioner: Francesca Galafti
Address: Sportstraat 11, 1076 TN Amsterdam
Email: hello@thetherapyroom.nl
Website: www.thetherapyroom.nl

Business registration (KvK): 81476051

For questions about your personal data, you can contact me directly by email.

2. What information do I collect?

When you contact me, book a consultation or begin therapy, I may collect:

  • Your name and contact details.

  • Appointment and booking information.

  • Information you voluntarily share about your relationship or personal circumstances.

  • Information necessary for providing therapy and maintaining appropriate professional records.

  • Payment and invoicing information.

When you visit this website, certain technical information may also be processed by the website platform and any enabled analytics or cookie services.

3. Why do I use your information?

Your information is used to:

  • Respond to enquiries.

  • Arrange and manage appointments.

  • Provide therapeutic services.

  • Maintain appropriate records relating to our work together.

  • Process payments and meet applicable legal obligations.

  • Maintain the security and functionality of the website.

Personal information is processed on the applicable legal grounds under the General Data Protection Regulation (GDPR). Where information relates to your health or other sensitive matters, additional protections and legal requirements apply.

4. Confidentiality

Confidentiality is central to my work.

Information shared during therapy is treated confidentially and is not disclosed to third parties without an appropriate legal basis.

There may be exceptional circumstances in which disclosure is required or permitted by law, including certain situations involving serious safety concerns.

Where applicable, confidentiality arrangements and their limitations will also be explained as part of our therapeutic agreement.

5. Online booking and external services

This website uses third-party services that may process personal data when you choose to use them.

These include:

  • Squarespace: Website hosting and functionality.

  • Cal.com: Appointment scheduling.

  • Tally: Online questionnaires, where used.

Other communication, payment or video consultation services may also be involved in providing therapy.

These services have their own privacy policies. Where required, appropriate data-processing arrangements and safeguards are used.

Please avoid submitting highly sensitive personal or health information through general website forms unless it is necessary and an appropriate secure channel has been provided.

6. Cookies

This website may use essential cookies and, where enabled, analytics or other technologies.

Non-essential cookies are subject to applicable consent requirements.

You can manage your cookie preferences through the website's cookie controls, where available.

7. How long is your information kept?

Personal information is retained only for as long as necessary for the purposes for which it was collected, subject to applicable legal and professional record-keeping obligations.

Different retention periods may apply to appointment records, financial administration and therapy-related information.

8. Your rights

Under the GDPR, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion, where legally applicable.

  • Request restriction of certain processing activities.

  • Object to certain uses of your information.

  • Request data portability, where applicable.

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact hello@thetherapyroom.nl.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Changes to this policy

This policy may be updated to reflect changes in the practice, website or applicable privacy requirements.

The latest version will always be available on this website.